Ori answers the questions your docs already cover, so your team only sees the tickets that actually need them.
From £39/month · AI included on every plan · No per-answer fee
Docs-answerable questions flood the queue — users don’t read the help center, they email.
One undifferentiated pile — bugs, billing, feature requests and churn threats all look the same until someone opens them.
Big accounts wait behind free users — no visibility of who pays what.
Trial users churn on slow answers — a stuck onboarding question at midnight is a lost conversion by morning.
Where your customers reach you: Email, in-app & website live chat, Slack (for bigger customers), Telegram
Real results for saas & tech teams — every one backed by what Orivio actually does.
Ori replies 24/7 from your help center with the source article linked, so engineers only see tickets that need a human.
The customer’s plan and revenue sit next to their message, and high-value accounts jump the queue automatically with tighter response targets.
Bugs, billing and feature requests are recognised on arrival and routed to the right person, already summarised in one line.
Orivio spots the questions customers keep asking that your docs don’t answer — and Ori drafts the missing article.
A trial user asks “how do I connect Google Calendar?” at midnight. The reply comes at 9:30am — they already signed up with a competitor.
Ori answers instantly with the exact setup article. The trial converts overnight, no human involved.
A £2,000/mo customer’s billing issue sits behind forty free-plan tickets because every email looks the same.
Their revenue shows beside the thread, a rule escalates it on arrival, a 15-minute clock starts, and your senior agent is pinged.
Ori answers the questions your docs already cover, so your team only sees the tickets that actually need them.