Trial, pricing and credits, what Ori does, channels, integrations, hosting and data. If your question isn’t here, email us or search the help centre.
Yes. Every new workspace gets a 14-day trial with every feature switched on, including Ori.
No. You only add a card when you choose a plan at the end of the trial.
No. Orivio has no permanent free plan. After the 14-day trial you pick Starter, Growth or Business.
About ten minutes. Connect your inbox and add the chat widget to your site, and Ori starts working on your existing conversations straight away.
Starter is £39 a month, Growth £119 and Business £279, all billed monthly. Extra seats are £15 a month on any plan.
Each plan includes a monthly pool of AI credits shared by the whole workspace: 700 on Starter, 1,500 on Growth and 3,000 on Business. Every AI feature draws from the same pool, and your remaining balance is always visible in the app.
Every AI feature stops until you recharge: Ori’s chat answers, Ask Ori, email drafts, tagging, summaries and sentiment. Your inbox, live chat and knowledge base keep working normally. The app asks you to top up, and we never charge you automatically.
Yes. Extra seats are £15 a month each, on any plan.
Yes, at any time. Upgrades apply immediately. Downgrades and cancellations take effect at the end of the period you have already paid for.
No. There is no per-resolution or per-conversation fee. AI usage draws from the credits included in your plan.
Ori is Orivio’s AI. It answers customers in live chat, drafts email replies, tags and summarises conversations, detects urgency and sentiment, and answers your team’s questions.
Ask Ori is the version of Ori your team talks to. It searches conversations, emails, meetings, the knowledge base and connected business data, and can take actions such as booking meetings.
No. Customer-facing Ori only uses information marked as appropriate for customers, such as public knowledge-base articles. What Ori can see is decided by the identity and permissions of the person asking.
Leading commercial AI models. Orivio can switch providers without any change on your side.
In live chat, yes, and it hands over to a human the moment it is unsure. For email, Ori drafts the reply and your team approves it before anything is sent.
Email and live chat on every plan. Growth and Business add WhatsApp, Instagram, Facebook Messenger, Telegram, SMS and Slack, all in the same inbox.
Yes, both. Connect a Google Workspace or Microsoft 365 mailbox and Orivio syncs it into the shared inbox.
Yes. Orivio has a Shopify app. Merchants install it from the Shopify admin, and Ori can answer order and product questions from live store data.
Yes. Orivio syncs contacts two-way with both HubSpot and Salesforce.
In an EU data centre in Germany.
No, never. Your conversations, emails and knowledge base are used only to answer your customers and your team.
Contacts and knowledge-base articles, yes. Export of email and chat history is not available yet.
Email support, and the help centre at orivio.ai/help.
Comparing tools? See Orivio vs Crisp. Pricing detail and the plan estimator are on the pricing page.
Every feature on, Ori included, no card needed.