Crisp is a mature customer-support platform with powerful AI through Hugo. Orivio takes a different approach: Ori is built into the support experience for both your customers and your support team.
With Orivio, customers can interact with Ori while your employees use Ask Ori to find answers, understand customer history and work with your business data.
Choose Orivio if you want an all-in-one support platform where customer-facing AI, an AI assistant for your team, CRM, knowledge base and automation are built into the same workspace, with AI included from the £39 entry plan and one shared credit pool rather than per-conversation AI billing.
Choose Crisp if you specifically want its established ecosystem: 100+ integrations, white labelling, extra channels such as Discord, X, Viber and Line, and the separate Hugo AI Agent and Hugo Copilot products with usage-based Hugo credits.
Orivio puts AI throughout the support workflow instead of charging separately for every AI capability.
Orivio prices in GBP, billed monthly, extra seats £15/month. Full detail on the pricing page. Crisp, as published: Free $0 (2 seats), Mini $45 (4 seats), Essentials $95 (10 seats), Plus $295 (20 seats), per workspace per month.
Where a Crisp cell says not stated, we could not confirm the capability from Crisp’s published pricing or documentation. Plan names in Orivio cells are Orivio plans.
| Orivio | Crisp | |
|---|---|---|
| AI | ||
| Customer-facing AI agent | Ori, on every plan | Hugo AI Agent, included from Mini |
| Employee AI assistant | Ask Ori, on every plan | Hugo Copilot |
| AI email drafting | Yes | Yes |
| AI conversation summaries | Yes | Yes |
| Auto-tagging / classification | Yes | Yes |
| Urgency detection | Yes | Not stated |
| Sentiment / feedback analysis | Yes | Yes |
| Knowledge-grounded answers with citations | Yes | Knowledge-based answers |
| AI takes actions e.g. book or reschedule a meeting | Yes, Growth+ | Via workflows and MCP |
| AI usage unit | Shared AI credits, one pool per workspace | Hugo credits, per workspace |
| How AI usage is metered | By model usage, drawn from credits | Per handled conversation, drawn from Hugo credits |
| Included AI allowance entry paid plan | 700 credits on Starter | $5 Hugo credits on Mini |
| Credits roll over | No | No, reset each billing cycle |
| Extra AI usage | Top-ups, never auto-charged | Pay-As-You-Go with billing limits |
| Channels | ||
| Email shared inbox | Yes | Yes |
| Live chat widget | Yes | Yes |
| Growth+ | Yes | |
| Instagram DMs | Growth+ | Yes |
| Facebook Messenger | Growth+ | Yes |
| Telegram | Growth+ | Yes |
| SMS | Growth+ | Yes, via Twilio |
| Slack | Growth+ | Yes |
| Discord, X (Twitter), Viber, Line | — | Yes |
| Phone / VoIP | — | Via integrations (e.g. Aircall, Ringover) |
| AI replies on messaging channels | Ori on every connected channel, Growth+ | Hugo AI Agent across channels |
| Support operations | ||
| Assignment & routing rules | Growth+ | Yes |
| SLA policies | Growth+ | Not stated |
| Ticketing | Conversation-based, no ticket numbers | Yes, on higher plans |
| Internal notes & @mentions | Yes | Yes |
| Collision detection see when a teammate is already replying | Yes | Yes |
| No-code automation / workflows | Growth+ | Yes, chatbot & workflow builder |
| Co-browsing | — | Yes (MagicBrowse) |
| Widget identity verification | Business | Not stated |
| CRM & customer context | ||
| Contact profiles with full history | Yes | Yes |
| Custom fields | Yes | Yes (custom attributes) |
| Company records | Yes | Yes |
| AI duplicate-contact detection | Business | Not stated |
| HubSpot & Salesforce sync | Yes, two-way contact sync | Via integrations |
| Shopify | Shopify app; Ori answers order & product questions | Via integration |
| Meeting detection & scheduling from email | Yes | Not stated |
| Knowledge base | ||
| Knowledge base / help centre | Yes | Yes |
| AI-generated articles | Yes | Not stated |
| Public and private articles | Yes | Not stated |
| Custom help-centre domain | Growth+ | Yes, on higher plans |
| Search analytics & zero-result queries | Yes | Not stated |
| AI content-gap analysis | Business | Not stated |
| Plans & platform | ||
| Seats included entry paid plan | 2 on Starter | 4 on Mini |
| Extra seat | £15/month | $10/month, as listed |
| Integrations catalogue | Growing: HubSpot, Salesforce, Shopify, Google & Microsoft 365, Slack, Twilio, Meta | 100+ integrations on Plus |
| White labelling | — | Plus |
| Enterprise | Available | Available |
Crisp cells reflect Crisp’s public pricing page, integrations directory and help centre as of September 2026. See sources.
Crisp has two major AI experiences.
Crisp’s customer-facing autonomous AI agent can:
Crisp’s internal AI assistant helps support employees:
Hugo AI Agent is included from Crisp’s Mini plan.
Orivio brings these two use cases together through Ori:
This means you don’t have to think of Ori as simply a chatbot. Ori is an AI layer across the support operation.
Crisp separates its AI into two products with two names. Hugo AI Agent faces the customer; Hugo Copilot faces the agent. Each has its own scope, and the customer-facing agent is the part metered in Hugo credits.
Orivio has one AI, Ori, and lets identity decide what it can see. The same assistant answers a shopper in the chat widget and a support lead asking about last quarter’s refund emails; the difference is the permissions of the person asking, not which product they bought. In practice that means one knowledge base, one set of connected data and one credit pool serve both sides, and a team never has to decide whether a capability belongs to “the agent” or “the copilot”.
Orivio doesn’t treat AI as just a chatbot. Ori can work in two contexts.
Ori can answer using information that is appropriate for customers, such as:
Ask Ori can work with richer business context, including:
Depending on the connected systems and permissions, Ori can also take actions, such as helping manage or book meetings.
The same AI experience is therefore available to both sides — while access to information is controlled by the user’s identity and permissions.
Orivio combines customer support with a built-in CRM. Customer profiles bring together conversations, email history, customer information, notes, tags, custom fields, company information, activity history and connected business context, with two-way sync to HubSpot and Salesforce. Instead of switching between your help desk, CRM and other tools just to understand a customer, your support team can work from one place.
Generate knowledge-base content with AI, import existing content, publish public or private articles, use AI answers with citations, analyse searches and zero-result queries, analyse article feedback and identify content gaps with AI. This gives Ori the knowledge it needs to answer customers while giving your team a central source of truth.
Email and live chat on every plan. Growth adds WhatsApp, Instagram, Facebook Messenger, Telegram, SMS and Slack in the same inbox, and Ori can read and reply on each of them. Crisp covers those channels too and adds Discord, X, Viber and Line, so if one of those four matters to you, Crisp has the edge today.
Orivio combines AI with no-code automation: assignment, routing, notifications, SLA handling, conversation states, follow-ups, AI classification and other support workflows. Crisp also has a mature workflow automation system, particularly on Essentials and Plus. The difference is that Orivio is designed around AI + automation + customer context in the same support workflow.
Orivio has a Shopify app: merchants install it from the Shopify admin, subscribe through Shopify billing, and Ori answers order-status and product questions from live store data. Crisp connects to Shopify, WooCommerce, Magento and PrestaShop through its integrations directory.
Orivio spots meeting requests in email, suggests times from your calendar, and Ori can book, reschedule or cancel meetings on request. Crisp does not list meeting intelligence as a native capability; scheduling tools are available through integrations.
Crisp uses Hugo credits, while Orivio uses shared AI credits. Because these are different units, raw credit numbers shouldn’t be compared directly. The important difference is how the AI is packaged.
Crisp’s AI cost scales with how many customer conversations Hugo handles. That is easy to reason about if your AI is mostly a front-line agent, and Crisp’s Pay-As-You-Go limits stop it running away. But it also means the more successful the bot is, the more it costs, and internal AI help is a separate product with its own scope.
Orivio gives the whole workspace one allowance that every AI feature draws from: customer answers, staff questions, email drafts, summaries and tagging. A quiet month on chat leaves more for drafting and research; a busy month can be topped up without changing plan. The trade-off is that a single pool asks you to think about total AI use rather than one metric, which is why Orivio shows the live balance in the app.
Both ship a customer-facing AI agent on the entry paid plan. Orivio adds the employee assistant on the same plan and meters both from one pool, so a small team gets the full AI layer at £39 rather than buying into two products. Choose Crisp here if you want Hugo’s per-conversation metering and MCP tooling specifically.
Crisp Mini includes 4 seats for $45; Orivio Starter includes 2 for £39 with extra seats at £15. A two-person team gets more AI per pound on Orivio; a four-person team that uses little AI may find Crisp Mini cheaper. Run the numbers on the Orivio estimator with your real headcount.
Both cover email, live chat, WhatsApp, Instagram, Messenger, Telegram, SMS and Slack. Crisp also offers Discord, X, Viber and Line. If you need one of those four, Crisp wins today. If you don’t, Orivio’s advantage is that Ori replies on every connected channel from the same knowledge and credits.
Ask Ori works across conversations, emails, meetings, the knowledge base, store data and connected systems, and can take actions such as booking meetings. Hugo Copilot summarises, drafts and investigates within Crisp. Orivio includes its assistant from Starter; Crisp positions Copilot as part of its higher-tier AI offering.
Orivio’s cost is the plan price plus any top-up you choose to buy; there is no per-conversation fee and no auto-charge. Crisp’s Hugo credits are usage-based per handled conversation, with Pay-As-You-Go and billing limits to cap spend. If you want AI cost to track bot volume, Crisp’s model is more granular; if you want one number, Orivio’s is simpler.
Choose Crisp if you specifically want its established ecosystem and workflow depth: 100+ integrations, white labelling, the extra messaging channels, and the Hugo AI Agent plus Hugo Copilot model with usage-based Hugo credits. It is a mature platform and those strengths are real.
Choose Orivio if you want an all-in-one support platform where AI, CRM, knowledge, automation and employee AI are built into the same workspace, with one AI that serves customers and staff according to their permissions, AI included from the £39 entry plan, and one shared credit pool instead of per-conversation AI billing.
For most small and mid-sized teams whose main goal is to get AI working on both sides of the desk quickly and at a predictable price, Orivio is the more direct route. For teams whose main goal is breadth of integrations and channels on a proven platform, Crisp is.
Hugo AI Agent + Hugo Copilot + mature customer-support platform.
Ori across the customer and employee experience + CRM + knowledge + automation + omnichannel support.
Orivio’s entry paid plan is £39 per month with 2 seats and 700 shared AI credits. Crisp’s entry paid plan, Mini, is $45 per month with 4 seats and $5 of Hugo credits. The two are priced in different currencies and include different things, so the cheaper option depends on how many seats you need and how much AI you use. Orivio includes both its customer-facing AI and its employee assistant on the entry plan.
Yes. Ori answers customers directly in the live chat widget using your knowledge base, help centre and other customer-safe information. It is included on every Orivio plan, including Starter.
Yes. Ask Ori lets your support team ask questions across conversations, emails, meetings, the knowledge base and connected business data, and it can take actions such as booking meetings. Ask Ori is included from the Starter plan.
Ask Ori can, for staff who are authorised to see those emails. Customer-facing Ori cannot. What Ori can see is decided by the identity and permissions of the person asking, so internal information is never exposed to customers.
No. Customer-facing Ori only uses information classified as appropriate for customers, such as public knowledge-base articles, help-centre content and permitted customer or store information. Anything marked internal stays internal.
No. Orivio does not charge a separate fee for each successful AI resolution or each conversation. AI usage draws from the shared AI credits included in your plan.
Each plan includes a monthly pool of AI credits shared across the whole workspace: 700 on Starter, 1,500 on Growth and 3,000 on Business. Every AI feature draws from the same pool. Consumption varies with request size, conversation length, retrieved context and model usage, and your remaining balance is always visible in the app.
No. Unused credits do not roll over to the next month. Crisp’s Hugo credits also reset each billing cycle.
Yes. If your workspace uses all of its included credits you can buy a top-up during the month rather than upgrading your plan. Orivio never auto-charges you for overage.
Crisp’s Hugo AI runs on Hugo credits. Each paid plan includes a monthly allowance ($5 on Mini, $25 on Essentials, $75 on Plus, as published by Crisp) that resets each billing cycle. Hugo is billed per handled conversation from those credits, and Pay-As-You-Go can be enabled to continue once the allowance is used.
Yes. Orivio’s Growth and Business plans add WhatsApp, Instagram, Facebook Messenger, Telegram, SMS and Slack alongside email and live chat, all in one inbox, with Ori able to reply on each of them.
Yes. Orivio has a Shopify app, so merchants can install it from their Shopify admin and Ori can answer order and product questions from store data. Orivio also syncs contacts with HubSpot and Salesforce.
We review Crisp’s publicly available pricing, documentation and product pages when updating this comparison. Where we could not confirm a Crisp capability from those sources, the table says not stated rather than guessing. Competitor features and pricing can change; if you spot something out of date, tell us at hello@orivio.ai and we will re-check it.
Crisp and Hugo are trademarks of their respective owner. Orivio is not affiliated with or endorsed by Crisp. Orivio prices are in GBP; Crisp prices are in USD as published by Crisp.
Give your customers an AI agent. Give your support team an AI teammate. Keep everything in one workspace.