One dashboard across email and chat: what’s open, what’s late, how fast you reply, how customers feel, why they contact you, and how much Ori is taking off your plate. Every number opens into the conversations behind it.
Included on every plan · Today, 7, 30 or 90 days · No setup, no report builder
| Member | Emails sent | Resolved | Chats | First reply | CSAT |
|---|---|---|---|---|---|
| Amara O. | 142 | 128 | 36 | 5m 10s | 4.8 |
| Ben K. | 117 | 104 | 22 | 8m 02s | 4.6 |
| Chloe R. | 96 | 110 | 41 | 4m 35s | 4.7 |
Click “3 SLA breaches” and you get the three conversations that breached, who owns them, and how late they are. Click a day on the volume chart and you see that day’s inbox. Analytics you can act on, without leaving the page.
Ori already reads every email and chat to tag and summarise it. Analytics turns that into two views nobody else gives you for free: the sentiment of your whole inbox, and the top reasons customers contact you, with the conversations behind each bar.
Chats Ori resolved on its own, the ones it handed to a human, the email drafts your team accepted, sent untouched, or threw away. It’s the honest measure of whether the AI is earning its credits, and the fastest way to see where it needs more knowledge.
No report builder, no data warehouse, no add-on. The dashboard fills itself from the conversations you already have. Knowledge-base analytics live alongside it.
Live counts split by email and chat, with new-vs-closed per day so you know if you’re keeping up.
How many conversations missed their target, which ones, and how late. Ties into your SLA policies.
Median time to first response, email and chat side by side, for the period you pick.
Ratings visitors leave after chats, with the average, the count and the conversations behind each score.
Positive, neutral and negative across every email and chat, from Ori’s analysis, not just rated ones.
Top contact reasons across channels, so you fix the cause instead of answering the same question twice.
Chats resolved by Ori, escalations, and email drafts accepted, sent untouched or discarded.
A day-by-hour heatmap of when customers write, plus per-member activity, first reply and CSAT.
What people search your help centre for most, over 7, 30 or 90 days or all time.
Questions your knowledge base couldn’t answer. The shortest route to your next article.
Helpful and not-helpful votes per article, so you know what to rewrite.
On Business, AI reads the questions customers ask and lists the articles you’re missing.
The dashboard is on from your first conversation. Connect your inbox and chat, and the numbers start filling in.