Product / Shared Inbox + Calendar

Every channel.
One Shared inbox.

Gmail, Outlook, live chat, WhatsApp, Instagram, Messenger, Telegram, SMS, Slack — every customer message lands in one shared workspace. Tagged, sorted, routed automatically. Your team stops tab-switching. Customers stop being passed around.

47

Inbox

38 OPEN
All Urgent Mine Unassigned
SK
Sarah Kim
Hi! My subscription renewed but the new features aren't…
UrgentRefund
2m
MR
Marcus Reyes
Can we move our 3pm meeting to Thursday?
Meeting
12m
PT
Priya Tan
How do I export my contacts to CSV?
Action Req.
28m
JB
Jane Bloom
Thanks for the quick reply! Newsletter ✓
FYI
1h
DV
Daniel Voss
Need help with the API integration for…
Action Req.
2h
SK
Sarah Kim · Acme Co
sarah@acme.com · via Gmail
First response SLA due in 28s
Target is 2 min under policy VIP sla
View SLA
Sarah Kim · 2m ago
Hi! My subscription renewed but the new Pro features aren't showing up in my account. Can you help? Also — happy to wait if there's a refund option.
Ori drafted a reply

Hi Sarah — sorry about that! I've checked your account: the renewal went through, but the Pro plan didn't sync until now. I've manually applied it — please refresh and you should see all features. If you'd still like a partial refund for the missed days, just say the word.

CONTACT · Sarah Kim

SK
Sarah Kim
sarah@acme.com
📞 +44 7950 220 118
🇬🇧 London, United Kingdom
🏷 Customer · since Apr 2026
VIP Pro Plan Gold

🗺 SESSION DETAILS

📍 London, United Kingdom
🌐 Chrome 130 · macOS Sonoma
📱 Desktop · 1440 × 900

📄 PAGES VISITED · 4

/pricingnow
/features2m
/integrations5m
/ (homepage)8m

💳 STRIPE

Sarah Kim
ACTIVE
Pro Plan£35.00/mo
mastercard•••• 8225
Customer sinceApr 5, 2026
Recent Payments
£35.00 · May 5PAID
£35.00 · Apr 5PAID
🔗 Portal Link ↗ View in Stripe

💬 CONVERSATIONS

Live Chat3
Email4
▾ Recent
💬 Trouble logging in to the serv… · 2m ago
📧 Sync up on the new feature… · 38d ago
📧 Linked to the conversation… · 2mo ago
Refund issued · £24.67
Stripe · 2 sec ago
Ori tagged this · Urgent + Refund
Meeting detected
Marcus Reyes · Thu 3 → 4pm proposed
i Labels, Priority & Status

The inbox labels itself. Your way.

Create your own labels — pick a name, pick a colour. Ori auto-applies them to every new message. Priority (Urgent / High / Medium / Low) and Status (Open / Closed) are set by AI too. Labels sync to Gmail and Outlook so your inbox stays organised everywhere.

You name them. Ori applies them.
Labels & Categories
Used to organise conversations. Click any label to edit. Synced as labels in Gmail and categories in Outlook.
+ New label
🔍  Search labels…
SYSTEM  ·  5 · reserved, cannot edit
Auto-Reply 🔒 Acknowledgment 🔒 Promotional 🔒 System/Logs 🔒 Newsletter 🔒
DEFAULT  ·  7 · click to rename or recolour
Urgent Follow-Up FYI Meeting Action Required Resolved Awaiting Response
CUSTOM  ·  1 of 5 · your own labels · click to edit
Personal + New label
Ori auto-applies all of these to every new message — plus sets Priority (Urgent · High · Medium · Low) and Status (Open · Closed).
ii AI Drafts

The reply is written before you open the email.

By the time you click into a thread, Ori has already drafted the response — in your team's tone, with full context from the customer's history, Stripe account, and past conversations. Read it. Tweak a word. Hit send.

Inbox zero, but faster.
FROM hud.adam@example.com · "first thought on Orivio AI"
Hi — you understand Orivio AI deeply. Would a 20-min teardown of how founders are reading this be useful?
PROPOSED OUTGOING · ORI Not sent yet · Ori drafted a reply
Hi Hud,

Thanks for the offer! A 20-minute teardown focused on how founders are likely interpreting the message sounds very useful. Let me know times that work for you and I'll do my best to accommodate.

Best regards,
you@orivio.ai
Draft only — not sent yet
iii Smart Routing

The right person gets the message. Automatically.

Billing question lands with your billing person. Refund request reaches the agent who handles refunds. Enterprise complaint flies to the senior agent. Ori reads the message, figures out the skill needed, and routes it — no inbox manager doing manual triage.

Stop being the human router.
Live routing in action
INCOMING
"Was charged twice in April — need a refund by Friday."
Billing Refund
SK
Sarah Kim
BILLING · REFUNDS
✓ PICKING UP IN 2 SEC
iv Meeting Detection

Meetings caught and booked. No back-and-forth.

"Can we meet Thursday?" — Ori spots the meeting request, checks your calendar, proposes three open slots that match the sender's timezone, and auto-confirms when they say yes. No back-and-forth. No calendar Ping-Pong. The meeting is on your calendar before you even read the email.

FROM zafar@example.com · "Quick 30-min call next Wednesday?"
Could we hop on a 30-min call next Wed at 2pm London? If not, I'm also free Thu 10am or Fri 3pm.
PROPOSED OUTGOING · ORI Not sent yet · Edit times — drag to move
Week of 1 Jun Today
5 / 5 — limit reached
MON
1
TUE
2
WED
3
THU
4
9 AM
9:00 ×
10 AM
10:00 ×
11 AM
11:00 ×
12 PM
12:00 ×
1 PM
13:00 ×
MESSAGE TO SEND
Dear,

Thanks for the suggested times — those don't quite work. I could offer Mon 1 Jun at 9:00, 10:00, 11:00, 12:00, or 13:00. Let me know which works best.
Times in Europe/London
v Smart Priority

The inbox sorts itself by what matters most.

No more sorting by timestamp and hoping you don't miss something. The angry customer with a Friday deadline rises to the top. VIPs jump the queue automatically. About to breach an SLA? That thread surfaces before the breach. Your team replies to the right things first — without anyone deciding.

The right replies, in the right order, every time.
Inbox · sorted by AI priority
Marcus Reyes · Refund issue
URGENT · BREACHING SLA IN 4m · VIP
1
Jane Bloom · SMS follow-up
URGENT · SMS · 12m
2
Priya Tan · Meeting request
MEETING · INSTAGRAM · 28m
3
Daniel Voss · Order status
ACTION · WHATSAPP · 1h
4
Vercel newsletter
NOISE · AUTO-FILED
vi Channels

Connect any channel source.

Gmail, Outlook, live chat, WhatsApp, Instagram, Messenger, Telegram, SMS, Slack — and any new channel we add later. Same inbox. Same workflow. Same shortcuts.

One workspace. Every message.
Channels currently live
Gmail Outlook Live chat WhatsApp Instagram Messenger Telegram SMS Slack
+ Connect a new channel— takes about 60 seconds
vii Collision Detection

No two agents replying at once.

The moment you open a thread, your teammates see you're on it. No more "wait, I already replied to that one." Real-time presence on every conversation, so the team works as a team.

Like Google Docs, for support.
MR
Marcus Reyes · Acme Co
marcus@reyes.co · via Email
SK DV
2 viewing
Was charged twice for the same plan in April. Need a refund by Friday.
SARAH IS REPLYING — hold off to avoid double reply
viii Internal Notes

Talk to your team inside the thread.

Drop a note. Tag a colleague. Get an answer. The customer never sees any of it — but the whole context stays inside the conversation forever. No Slack DMs lost to the void.

Context that travels with the thread.
Disappointed with service… 2
Assigned · Sarah K Sarah K ▾
DV
@sarah — can you confirm both charges are duplicates? Stripe shows Apr 4 + Apr 5, same plan.
SK
Confirmed — both duplicates. Go ahead with full refund.

One inbox. Every channel.
Set up in an afternoon.

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