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Product / Knowledge Base

Your help center,
written by AI.

Type one prompt and Ori drafts your entire help center — categories, articles, structure. Migrate from your old KB in a click. Run it on your own domain. Get AI insights on what's missing — every week. All editable, all live in minutes.

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Knowledge Base
Manage your help center articles and categories
×
✦ AI-POWERED
Build your help center in seconds
Describe what your customers need help with. Ori will draft categories, articles, and structure — all editable as drafts.
From Prompt From File
Type a description… ✦ Generate
💡 Tip: mention your industry, top customer questions, and tone.
OR START FROM A TEMPLATE
💳
Billing & plans
📦
Shipping & returns
🔑
Account & access
🛠
Troubleshooting
i Migration

Move your old KB in one click.

Pick your old platform — Zendesk, Intercom, Freshdesk, Crisp, HelpScout — and we pull every article, category, and formatting detail across. Or import from any URL. Or drop a JSON / CSV. Done in minutes, not weeks.

Free white-glove migration on request.
Import Articles
Choose a platform or upload a file to import existing articles.
Zendesk
Intercom
Freshdesk
Crisp
HelpScout
Any URL
OR
Upload File (JSON or CSV)
ii Analytics

See what works. Fix what doesn't.

One dashboard for top searches, zero-result queries, most-viewed articles, and reader feedback. Every empty search becomes a one-click article. Every weak article shows what readers said about it. Your KB gets sharper every week.

Built into every Orivio workspace — no extra plan.
KB Analytics
Views, helpful ratings, and content gaps
Period: 7 days 30 days 90 days All time
2,847 total searches in the last 30 days
Top Searches
refund policy 412
cancel subscription 287
change billing email 194
import contacts 156
set up webhook 98
Zero-Result Searches
delete account permanently
23 searches
+ Create
export to QuickBooks
17 searches
+ Create
GDPR data request
12 searches
+ Create
enterprise SSO setup
9 searches
+ Create
Most Viewed Articles
Setting up your first inbox 1,284
Getting Started
How AI auto-tags emails 872
AI Features
Migrating from Zendesk 541
Migration
Article Feedback
▲ 847
helpful
▼ 63
not helpful
93% of readers found these articles helpful
iii Make it yours

Brand it your way. Live on your domain.

Pick a brand color. Choose a font. Upload a logo. Set a custom hero and footer. Switch between grid and list layouts. Add a CNAME and your help center lives at help.yourcompany.com with SSL handled automatically. Every change shows in a live preview before you publish.

Live preview updates as you edit.
Knowledge Base Settings
Branding · live preview
Publish to Help Center
BRAND COLOR
#1f613f
HEADER STYLE
Dark
FONT
Inter
LAYOUT
Grid List
Hero & footer copy help.acmecorp.com SSL active
LIVE PREVIEW · UPDATES AS YOU EDIT
help.acmecorp.com
help
Go to website →
Welcome to our Help Center
Search articles or browse by category.
Search articles…
Getting started
3 articles
Billing
5 articles
Integrations
2 articles
API
7 articles
Powered by Acme Corp
iv Article Workflow

Edit, review, publish, restore. All in one place.

Write or annotate screenshots in the editor. Move articles between Draft, Scheduled (publish at a future date), and Published. Mark each Public for customers or Private for your team only. Every save creates a version — roll back in two clicks. No second tool. No "where's the old version" moments.

Annotation tools 10 versions kept Schedule publish Public + private
How to request a refund
Scheduled · 8 Jun, 09:00 Private v.12 Saved
Draft Scheduled Published
ANNOTATE ↗ ▭ ○ T 💬 ✎ ≋ +5 more

Refunds are processed within 30 days of the original purchase date. EU customers retain additional rights under consumer protection law…

VERSION HISTORY · 10 KEPT View all →
Current · Sarah K · 2h ago v.12
David V · yesterday · added EU returns clause Restore
Ori AI · 1 week ago · first draft Restore
v Smart Search

Search by meaning. Not just words.

Type "Q4 budget" — Ori finds articles about "fourth quarter spending" and "annual expense reports" too. Hybrid search combines exact keyword matching (SPLADE) with semantic understanding (OpenAI embeddings). Customers find what they need on the first try.

Powered by Qdrant + hybrid RRF fusion.
Q4 budget 3 RESULTS
Fourth-quarter spending limits
Match: semantic · "Q4 budget" ≈ "fourth quarter"
How to read your Q4 invoice
Match: keyword · exact "Q4"
Annual expense report — explained
Match: semantic · "budget" ≈ "expenses"
vi Ori-powered

Your articles answer customers. Automatically.

Every published article is indexed so Ori can search it. Customers ask a question in chat, email, or WhatsApp — Ori finds the right article and answers, with sources cited. Private articles guide your team only. Public articles power customer-facing replies. Ori never makes things up — it only quotes what your KB says.

Grounded in your KB.
9:41
A
Acme Support
Online
Hi! I bought a jacket 2 weeks ago but it doesn't fit. Can I get a refund?
2:14 PM
✦ ORI just now
Yes! You're within our 30-day refund window. Items must be unworn with tags. Reply with your order number and I'll start the refund — refunds take 3–5 business days back to your card.
SOURCE · 1 ARTICLE
How to request a refund Public
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Free for 14 days. No credit card. We help you migrate your data from your current provider — for free.

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£35 per seat · all in · no per-resolution fees