Ticketing, without the tickets.

All the structure of a help desk — clear states, SLAs, assignment, auto-close and a full audit trail. None of the cold case numbers. Your customers get answered, not filed.

Start free for 14 days See pricing

Works across email & chat. Nothing to set up — every conversation just has a state.

Conversation Open Ticket # —

First-response SLA2:00

Counting — the customer's waiting on a first reply.

1 Two views, one conversation

The structure stays behind the scenes.

Your team sees a real help desk — owner, status, SLA, audit trail. Your customer sees a normal reply from a human. Same conversation, two windows.

✓Customers never get a case number or a portal
✓Your team still gets states, SLAs & ownership
✓Every close, reopen and hand-off is logged

Same conversation

What the customer sees

From: Orivio Support

Hi Sam — so sorry about that! Your parcel is out for redelivery tomorrow. I'll keep an eye on it and confirm once it's with you. 🙂

What your team sees

● Resolved @ Aisha K. SLA met

Replied 2:41pm · auto-closed after 3 days idle · reopens on reply

No ticket number on either side.

2 It runs itself

Closes itself. Reopens itself.

A conversation that's gone quiet closes on its own. The moment the customer replies, it springs back open and lands with the right person — no one has to babysit a queue.

✓Auto-close when a thread goes idle (you set the window)
✓Auto-reopen the instant a customer replies
✓Or close it yourself in one click — and reopen any time

Lifecycle · automatic

✓

Resolved — no reply for 3 days, auto-closed

↻

Customer replied — "Actually it just arrived, thanks!"

●

Reopened automatically — back with Aisha, in seconds

3 The help-desk discipline

Everything a help desk has. Minus the ceremony.

States, deadlines, ownership and a paper trail — across email and chat, in one inbox. The discipline of a help desk, none of the legacy weight.

✓Clear states on every conversation — open, waiting, resolved
✓SLAs & assignment so nothing slips or sits unowned
✓A full audit trail — who did what, and when

In the inbox

◐

States — open · waiting on them · waiting on me · resolved

⏱

SLAs — first-reply & resolution timers, per priority

Assignment — round-robin or by skill, every thread owned

≡

Audit trail — every close, reopen & hand-off logged

State, not status code.

We don't count tickets — we count answers. No case numbers, no queue to clear, no "your request has been logged." Just conversations that move from open to resolved, and back if they need to.

A help desk that doesn't feel like one.

All the structure your team needs. None of the cold case numbers your customers hate.

Start free for 14 days See pricing

Across email & chat · SLAs & auto-close included · No credit card to explore