The agencies that keep retainers are the ones that always reply first — now that’s your whole team, on every channel.
From £39/month · AI included on every plan · No per-answer fee
Comms scattered per client — one emails, one WhatsApps the account manager directly, one lives in Slack. Nothing’s in one place.
The account manager is a single point of failure — when they’re off, their clients go dark and approvals stall.
“Quick questions” pile up across channels and quietly slip — and the client remembers every one.
Scheduling ping-pong — six emails to book one client call, times every client.
Where your customers reach you: Email, WhatsApp, Slack (embedded client channels), website chat
Real results for agencies teams — every one backed by what Orivio actually does.
Email, WhatsApp and Slack land in one shared inbox, urgent ones flagged on arrival — “sorry, just seeing this” disappears from your vocabulary.
Anyone on the team can open any client’s full history across every channel and pick up mid-conversation.
When a client writes “can we jump on a call?”, Ori proposes times from your calendar and books it when they say yes.
Set response-time promises per client tier; VIP retainers get answered first — and you can show it.
A client WhatsApps their account manager directly for a campaign approval. The AM is off sick. It sits three days and the launch slips.
The WhatsApp lands in the shared inbox, a rule routes it to the account team, and someone replies within the hour — the client never knows.
“Can we meet Thursday?” turns into six emails across two days.
Ori proposes three slots in the client’s timezone, and when they reply “Thursday works”, the invite is already sent.
The agencies that keep retainers are the ones that always reply first — now that’s your whole team, on every channel.